Shipping policy

Please refer to our TAILOR MADE, CUSTOM & PRE-ORDER POLICY for additional shipping and returns information.

SHIPPING

All orders for stocked items are shipped at the beginning of every week.
Tailor made, custom or pre-order times are shipped the same day they become available.

INTERNATIONAL

Delivery:

Tracking number is provided with all items.
Please allow 7 to 21 business days for standard shipping via DHL ecommerce
Please allow 2 to 7 business days for express shipping via DHL express or Australia Post Express

AUSTRALIA

Delivery:

Tracking number is provided with all items.
Please allow 2 to 7 business days via Australia Post.

More Info:

Once the parcel reaches the destination country, the parcel is handed over to the national postal service for delivery (i.e. USPS, Canada Post, Royal Mail, etc).
If you would like to inquire about other shipping methods please e-mail us at info@viggor.com.au
Please note that the amount of time that the shipment takes to arrive to you is an approximation. Mark Edward G Designs PTY LTD is not responsible for any delays during postage.
Your order will only be processed and shipped once your payment has been confirmed, and the total balance is paid in full.
Mark Edward G Designs PTY LTD takes no responsibility for goods stolen or damaged once delivered to your door.

Failed Delivery

You will receive an email notification if there is a failed delivery attempt by your national postal service. Please contact your national postal service to arrange redelivery or pickup. The tracking number that you need to provide to your national postal service is different to the ‘AUVIG’ DHL number provided. We will email you the unique tracking number (starting with ‘LW’,’LX’ or ‘RX’) when we receive notification of your failed delivery attempt via our internal system. If you would like this unique tracking number sooner, please email us at sales@viggor.com.au and we will provide you with the number as soon as it’s available.