Refund is valid for full priced items only. Exchange and credit note is valid for full priced items and sale items (sale items cannot be returned for a refund).
Your refund, exchange or credit note will be processed once goods have been returned to Mark Edward G Designs PTY LTD.
We will only accept refund, exchange or credit note if:
- The goods are in saleable condition, in their original packaging with all tags still intact.
- The goods have not been worn, damaged or washed.
- The goods are returned within 60 days from purchase date.
- The original invoice as proof of purchase is provided.
We are happy to exchange stock items that are not the right fit (subject to availability).
We will provide you with a refund at our discretion for items that:
- Are faulty (faulty products do not include items that have incurred wear and tear, have been damaged after delivery, and items where you haven’t followed the care label instructions).
- Have been wrongly described.
- Are different to the goods that you ordered.
The following items can't be returned for refund, exchange or credit note:
- Tailor made, custom or personalised orders.
Mark Edward G Designs PTY LTD will reimburse any reasonable documented shipping charges for return of goods that have been deemed faulty, wrongly described or different to the goods that you ordered.
Please Note:
All returns must be returned to Mark Edward G Designs PTY LTD within 60 days from delivery date to be eligible for a refund, exchange or credit note. The cost of return shipping is the responsibility of the client. Returns after the 60 day period will not be accepted. If a refund is approved, the refund will be applied to the original card or PayPal account of purchase. We do not refund original shipping charges.
RETURN SHIPPING
Return shipping must be prepaid and traceable to ensure safe and documented delivery. Mark Edward G Designs PTY LTD take no responsibility for missing incoming deliveries. Return shipping charges are not refundable and are at your expense, unless goods that have been deemed faulty, wrongly described or different to the goods that you ordered.
To return an item:
- 1. Notify Mark Edward G Designs PTY LTD via email at sales@viggor.com.au stating the item you would like to return and the reasons why. If you would like to exchange, please specify the alternate choice in your email.
- 2. Once approved, pack your item in secure packaging and send to the below address.
- 3. Please include a copy of the invoice or proof of purchase.
Send To:
VIGGOR
2/65 Francis street
Bondi Beach NSW 2026
Sydney Australia
CHANGES TO THIS SHIPPING & RETURNS POLICY
Mark Edward G Designs PTY LTD has the discretion to update this Shipping & Returns Policy at any time. When we do, revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Shipping & Returns Policy periodically and become aware of modifications.